FAQ
Orders & Shipping
Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Q: What are your shipping options and costs? A: We offer several shipping options, including standard and expedited shipping. Shipping costs vary based on your location and chosen shipping method, and will be calculated at checkout. Free shipping may be available for orders over a certain amount.
Q: Do you ship internationally? A: Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the customer.
Q: How long will it take to receive my order? A: Delivery times depend on your location and the shipping method selected. Typically, standard domestic shipping takes 3-7 business days, while international shipping can take 7-15 business days. You can find more specific estimates during checkout.
Returns & Exchanges
Q: What is your return policy? A: We accept returns of unused and unworn items. Items must be returned in their original packaging with all tags attached. Please visit our Returns & Exchanges page for detailed instructions and eligibility.
Q: How do I initiate a return or exchange? A: To start a return or exchange, please contact our customer service team at sandra.movera12@gmail.com with your order number and the reason for the return/exchange. We will provide you with further instructions.
Q: Will I get a full refund for my return? A: Full refunds are issued for eligible returns, excluding original shipping charges. Refunds are processed once we receive and inspect the returned item.
Products
Q: How do I choose the right size? A: Each product page includes a detailed size chart. We recommend checking these measurements against your own to ensure the best fit. If you have further questions, feel free to contact us.
Q: Are your products covered by a warranty? A: Many of our products come with a manufacturer's warranty. Please refer to the specific product description for warranty information. If you have an issue, contact us, and we'll help you navigate the warranty process.
Q: How do I care for my [specific product type, e.g., athletic apparel/equipment]? A: Care instructions are usually provided on the product's label or within its packaging.
Payment & Security
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and [other payment options like Shop Pay, Apple Pay, Google Pay].
Q: Is my payment information secure? A: Yes, absolutely. Our website uses SSL encryption to protect your personal and payment information during all transactions. We do not store your credit card details.
Contact Us
Q: How can I contact customer service? A: You can reach our customer service team via email at sandra.movera12@gmail.com.
Q: Where are you located? A: We are an online-only retailer, allowing us to serve customers globally. Our administrative office is located in Drummondville, Canada.